Asset Protection Service Representative - Oshawa Centre

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<h2>About the Role</h2><p>As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.<br><br><br>This posting is to fill one vacancy.</p><h2>What You'll Do</h2><p>• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.<br>• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.<br>• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.<br>• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.<br>• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.<br>• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.<br>• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.<br>• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same. </p><h2>Who You Are</h2><p>• Strong observational skills and attention to detail in a fast-paced retail environment.<br>• Ability to remain calm, professional, and customer-focused in high-pressure situations.<br>• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.<br>• Willingness to learn and consistently apply safety and security protocols.<br>• Flexible and adaptable to changing priorities and store needs.<br>• Passionate about creating a safe, inclusive, and welcoming environment for all. </p>

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