Assistant (Operations & Customer Support) - Fresher


About the job:

Key Responsibilities:

1. Respond to customer queries across WhatsApp, Instagram, email, and other platforms.
2. Maintain and update order records from various sales channels (website, marketplaces, social media).
3. Prepare and hand over daily order sheets to the production team.
4. Track production timelines and follow up to ensure timely completion.
5. Check packing for quality and accuracy before dispatch.
6. Book shipments with courier partners, maintain tracking details, and follow up until delivery.
7. Collect customer feedback and request reviews after order completion.
8. Resolve any order or delivery-related issues quickly and professionally.
9. Assist with day-to-day administrative and operational tasks as needed.

Who can apply:

    Only those candidates can apply who:

  1. are from Jaipur only


Salary:

₹ 2,00,000 /year

Experience:

0 year(s)

Deadline:

2025-11-28 23:59:59

Other perks:

Informal dress code

Skills required:

Time Management, Problem Solving, Computer skills, Effective Communication and Google Sheets

Other Requirements:

1. Local Resident – Based in or near Jaipur for easy commute.

2. E-commerce Familiarity – Experience with online order processing.

3. Customer Focused – Polite and patient in interactions.

4. Team Player – Comfortable coordinating with production, packing, and logistics teams.

5. Adaptable Nature – Can handle changing priorities smoothly.

6. Quick Learner – Able to grasp new tools and processes fast.



About Company:

Tailordidi is a clothing brand started in 2019 in Jaipur, Rajasthan. At Tailor Didi, we use the finest fabrics, and all the clothes are manufactured locally and ethically with a lot of love, thought, and care in crafting pieces that are versatile and timeless. We at Tailor Didi are dedicated to transforming the fashion industry through sustainable and ethical practices. We believe that fashion should not come at the expense of people or the planet. Our brand is rooted in the rich cultural heritage of Jaipur, known for its vibrant colors, intricate craftsmanship, and traditional techniques. We are committed to creating a positive impact at every stage of our production process. From sourcing materials to manufacturing, we prioritize fair trade practices, ensuring that our artisans and workers receive fair wages and safe working conditions. We collaborate with local artisans and craftspeople, supporting their skills and preserving traditional craftsmanship.
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