Position Summary The Patient Services Representative at Berks Community Health Center provides professional, patient-centered administrative support across all aspects of the patient experience, including registration, scheduling, insurance verification, and patient check-in/check-out. This role ensures accurate collection of demographics and UDS information, assists with billing and co-pays, and maintains compliance with HIPAA and organizational policies, contributing to a seamless, high-quality patient experience.

Principal Duties and Responsibilities

• Manages patient registration, appointment scheduling, check-in/check-out, and collection of co-pays and deductibles.
• Collects, verifies, and updates patient demographic, insurance, and Uniform Data Set (UDS) information accurately and timely.
• Verifies insurance coverage and eligibility, assists with Medicaid/Medicare/CHIP screening, and collects sliding fee scale documentation as needed.
• Provides professional, courteous customer service and responds to patient inquiries regarding accounts, insurance, and appointments.
• Performs appointment reminder calls, follows up on no-show appointments, and updates patient information in the electronic medical record.
• Handles incoming phone calls and completes clerical tasks, forms, and administrative support activities as assigned.
• Completes daily closeout procedures, including reconciliation of cash and credit card transactions.
• Maintains strict patient confidentiality and complies with HIPAA, state and federal regulations, and BCHC policies.
• Collaborates effectively with staff and contributes to a positive, patient-centered work environment.
• Performs other duties as assigned in support of BCHC’s mission and operations.

Education and Requirements

• High School diploma or equivalent. Must be able to speak, read, write and understand English and Spanish. Bilingual required.
• Two (2) years experience in medical / clinic setting with insurance verification preferred but not required.
• Training as a medical assistant, medical secretary or medical records from accredited school preferred, but not required.
• Functions in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail. Performs all duties in a timely and accurate fashion.
• Utilizes a wide variety of office technology and tools to collect, enter, process, file patient records and documentation such as computers, adding machines, fax machines, phones and other related office equipment.
• Communicates with a diverse, sometimes difficult, patient/customer population. Will be required to effectively and politely manage patients and families in situations that can be stressful.
• Knowledge of medical terminology preferred.

Why Join BCHC? Berks Community Health Center offers a mission-driven environment where Patient Services Representatives play a vital role in supporting patient access, registration, and care coordination.

BCHC provides a competitive salary and benefits, a supportive team, and opportunities for growth within a Federally Qualified Health Center and Patient-Centered Medical Home model.

If you are organized, detail-oriented, and committed to excellent patient service, join us in advancing high-quality, accessible healthcare for Berks County residents.

We offer a work- life balance with a generous PTO policy.

Job Type: Full-time

Pay: $16.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 1 year (Required)

Work Location: In person