Centralized Follow Up /CFU/ Registered Nurse
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What You’ll Do:
- Triage contact center phone calls, performing initial patient assessment and providing patient support and education as appropriate.
- Support the confidentiality of all patients and make them feel comfortable over the phone.
- Triage current lab results from provider approval queue (PAQ). Filter/prioritize the urgent notifications.
- Start the care paths for the given result as indicated by PPSAT Medical Standards and Guidelines (MSGs).
- Communicate back to Clinicians, Health Care Assistants, Clinical Director of Family Planning (CDFP), Health Center Managers as appropriate for results and next action steps.
- Create system for communication and management of tasks for results and management of plan with partners.
- Help to create program data reports and monitor the results for all sites.
- Notify patients as indicated by the MSGs, including phone calls, letters and reminders.
- Run necessary reports for all live EHR sites and take the next action steps as indicated.
- Consult with Clinicians and CDFP as needed regarding patient questions and concerns.
- Call in or electronically send prescriptions per provider’s verbal or written orders and complete refill request from patients and pharmacies via EHR and fax.
- Receive daily reports from on call service provider and make necessary contact with patients per After Hours protocol.
- Complete prior authorizations requests and notify patients as necessary.
- Assist with any other applicable tasks as needed to the Health Centers.
What You Bring (Qualifications):
- RN license in the state where assigned (NC, SC, VA and/or WV) or compact member state.
- Must be able to prioritize.
- Good communication and strong organizational skills.
- Ability to work independently as well as part of a team.
- Experience in lab/test result management (preferred).
