customer service representative at flipkart freshers
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Join Flipkart, India leading e-commerce company, as a Customer Service Representative and embark on a rewarding career in customer support. This entry-level position is perfect for freshers who are enthusiastic about providing exceptional service and making a positive impact on our customers shopping experiences. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, and order statuses.
- Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
- Document and escalate complex issues to the appropriate departments.
- Follow up with customers to ensure their concerns have been addressed.
- Maintain up-to-date knowledge of Flipkart products, services, and policies.
- Continuously strive to improve personal performance and customer satisfaction.
Required Skills and Qualifications:
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high-pressure situations with a calm and professional demeanor.
- Basic computer skills and proficiency in using customer service software.
- Willingness to learn and adapt to new technologies and processes.
- Positive attitude and a commitment to delivering exceptional customer service.
Experience:
- No prior experience required; however, previous experience in customer service or retail is a plus.
- Freshers with a passion for customer service are encouraged to apply.
Working Hours:
- Flexible working hours, including evenings and weekends as required.
- Full-time and part-time positions available.
Knowledge, Skills, and Abilities:
- Strong interpersonal skills and ability to build rapport with customers.
- Ability to work independently and as part of a team.
- Effective time management and organizational skills.
- Capable of handling multiple tasks and priorities efficiently.
- Proficiency in using Microsoft Office Suite and other relevant software.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training program and career development opportunities.
- Health and wellness benefits, including medical and dental coverage.
- Employee discounts on Flipkart products.
- Work-from-home options available.
- Friendly and inclusive work environment.
Why Join:
- Be part of a dynamic team at one of India top e-commerce platforms.
- Gain valuable experience and grow your career in customer service.
- Work in a supportive environment that values innovation and continuous improvement.
- Enjoy a competitive benefits package and a positive work-life balance.
How to Apply:
- Interested candidates can submit their resume and cover letter through the Flipkart Careers page or send them directly to us.
