Customer Service Representative - India - Hyderabad Voice
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<strong>About Us<br><br></strong>Foundever India Pvt Ltd<br><br>Foundever is;<br><br><ul><li> World€™s Leading BPO.</li><li> Handle 3 million contacts every day.</li><li> 60000 Employees Worldwide.</li><li> 145 centers in 27 countries.</li><li> 350 clients</li><li> 36 languages</li><li> Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row<br><br></li></ul><strong>Job Summary<br><br></strong>Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.<br><br><strong>Primary Job Responsibilities<br><br></strong>Greetings from Foundever!!<br><br>Foundever is hiring for International Technical Support Voice Process.<br><br><strong>Job Details<br><br></strong><ul><li> Age: 18 years to 35 years</li><li> Minimum Qualification Intermediate (or +2 equivalent).</li><li> Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)</li><li> Experience Any Under Grad or Graduate Freshers.</li><li> Communication skills: Exceptional Spoken skills in English</li><li> Shifts: Rotational shifts (Should be comfortable to work in all shifts)<br><br></li></ul>Salary: As per Market Standards<br><br><strong>Note: Any candidate applying for this position should be okay to work from the office.<br><br></strong>Experience: Any Under Grad/Graduate Freshers can apply.<br><br><strong>Job Profile<br><br></strong><ul><li> International Voice (Technical Support)</li><li>Responsibility: Provide Technical Support to International Customers</li><li>Shift Timings: Should be flexible to work in US Rotational Shifts.</li><li>Desired Skills: Need Excellent Communication skills in English.</li><li>Must-Havestrong Technical Knowledge (Hardware, Software, and networking Concepts)</li><li>Working Days: 5 days working</li><li>Weekly Offs: 2 Week Offs(Rotational and Split)</li><li>Transport: Home Pickup and Home Drop.</li><li>Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.<br><br></li></ul>All Interviews will happen over telephonic or Skype.<br><br><strong>Note: Any candidate applying for this position should be okay to work from the office.<br><br></strong>The selected candidates should be able to join ASAP and have all documents handy for background verification.<br><br>You can refer your friends too!!!<br><br><strong>Education<br><br></strong>High school diploma or equivalent<br><br><strong>Experience Target<br><br></strong><ul><li>Call Center experience a plus</li></ul>