Customer Support Associate
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Driven Properties is seeking a Customer Support Associate to join our Customer Care team.
The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset.
We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.
Client Communication & Support
Act as the first point of contact for customers via phone, email, live chat, and in-person.
Respond to inquiries related to property listings, company services, tenancy, and processes.
Provide property details from listing portals such as Bayut, Property Finder, and Dubizzle, ensuring accurate and timely information.
Connect clients directly to agents for urgent property-related queries.
Lead Qualification & Routing
Qualify incoming leads by understanding client requirements, budget, and preferences.
Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.
Support the Sales team by ensuring hot leads are prioritized and acted upon quickly.
Issue Resolution
Investigate and resolve customer complaints or service issues promptly and professionally.
Liaise with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.
Escalate unresolved or complex cases to the Customer Care Manager while keeping ownership of follow-ups.
Administrative Support
Process client service requests, tenancy documents, and status updates.
Maintain accurate client files and service history records.
Prepare regular reports on customer inquiries, lead conversions, and support performance.
Customer Experience Enhancement
Collect and document customer feedback to improve service delivery.
Contribute to FAQs, knowledge base updates, and process improvements.
Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.
Compliance & Professionalism
Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.
Handle client data with confidentiality and professionalism.
Uphold high ethical standards and represent the company positively
Requirements
Prior experience in customer service or call center in real estate is required
Excellent communication skills (verbal & written) in English and Arabic
Strong lead qualification and customer engagement abilities.
Familiarity with property portals (Bayut, Property Finder, Dubizzle) is highly preferred
Market knowledge of Dubai (prime locations and property developers)
Proficiency in MS Office and CRM systems.
Ability to multitask, prioritize, and work under pressure.
Customer-centric mindset with a professional and approachable attitude
Flexibility to adjust to rotating shifts, weekend schedules, and support other branches as needed
Benefits
Competitive salary
Health insurance and other benefits as per UAE labor law
Opportunities for career growth and development within the organization
Dynamic and collaborative work environment
Two weeks of extensive training
Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai
If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team
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