Customer Support Associate

Driven Properties is seeking a Customer Support Associate to join our Customer Care team.

The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset.


We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.

Key Responsibilities

Client Communication & Support

Act as the first point of contact for customers via phone, email, live chat, and in-person.
Respond to inquiries related to property listings, company services, tenancy, and processes.
Provide property details from listing portals such as Bayut, Property Finder, and Dubizzle, ensuring accurate and timely information.
Connect clients directly to agents for urgent property-related queries.

Lead Qualification & Routing

Qualify incoming leads by understanding client requirements, budget, and preferences.
Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.
Support the Sales team by ensuring hot leads are prioritized and acted upon quickly.

Issue Resolution

Investigate and resolve customer complaints or service issues promptly and professionally.
Liaise with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.
Escalate unresolved or complex cases to the Customer Care Manager while keeping ownership of follow-ups.

Administrative Support

Process client service requests, tenancy documents, and status updates.
Maintain accurate client files and service history records.
Prepare regular reports on customer inquiries, lead conversions, and support performance.

Customer Experience Enhancement

Collect and document customer feedback to improve service delivery.
Contribute to FAQs, knowledge base updates, and process improvements.
Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.

Compliance & Professionalism

Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.
Handle client data with confidentiality and professionalism.
Uphold high ethical standards and represent the company positively

Requirements

Prior experience in customer service or call center in real estate is required
Excellent communication skills (verbal & written) in English and Arabic
Strong lead qualification and customer engagement abilities.
Familiarity with property portals (Bayut, Property Finder, Dubizzle) is highly preferred
Market knowledge of Dubai (prime locations and property developers)
Proficiency in MS Office and CRM systems.
Ability to multitask, prioritize, and work under pressure.
Customer-centric mindset with a professional and approachable attitude
Flexibility to adjust to rotating shifts, weekend schedules, and support other branches as needed

Benefits

Competitive salary
Health insurance and other benefits as per UAE labor law
Opportunities for career growth and development within the organization
Dynamic and collaborative work environment
Two weeks of extensive training
Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai

If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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