Customer Support Executive (Non Voice) Female

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Job Summary:
The Loom (www.theloom.in) is seeking a Female Customer Support Executive for our chat process. The role involves providing excellent customer service while driving sales, all from the comfort of your home during night hours.

Responsibilities:

  • Respond to customer queries and complaints via chat and email within set timelines.
  • Support the sales team by managing targets and performance.
  • Provide appropriate solutions and alternatives to customer issues to convert them into sales.
  • Maintain clear, professional communication in English with customers.
  • Use basic MS Office tools (Word, Excel) as needed.

Requirements:

  • Bachelor’s degree in administration or related field.
  • 1-3 years’ experience in outbound chat/mail processes.
  • Strong written and verbal communication skills.
  • Comfortable working night shifts and handling customer interactions online.
  • Computer literate with MS Office and chat support experience.
  • Female candidates preferred.

Shift: Night Shift (Work From Home
We are looking for Delhi Candidate only.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Are you available from work from home-( Night Shift)?
  • What's your Current Salary?
  • How many years of experiences do you have in Chat Sales?
  • Are you able to join on immediate basis?

Work Location: Remote

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