Director, Operations Learning Enablement

June 2, 2026

Other Jobs To Apply

No other job posts for this day.

<div><div>College Board - Operations Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.Type: This is a full-time position </div><div> </div><div>About the Team </div><div>College Board Operations Division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is leading exciting work to advance customer experience using innovative solutions, emerging technologies, and integrated products to enhance the end-to-end delivery of digital assessments and all aspects of customer support. </div><div>The Knowledge, Learning & Operational Effectiveness team collaborates across all operational functions to design and deliver integrated solutions that power our core operations. Our mission is to create a connected ecosystem that supports College Board digital experiences, enabling operational efficiency and exceptional customer outcomes. From backend systems to educator-facing content, every solution we deliver is purposefully crafted to enhance the customer journey, ensuring seamless, intuitive, and impactful interactions at every stage.   </div><div> </div><div>About the Opportunity </div><div>The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director of Learning Process Enablement to serve as a collaborative translator and facilitator, bridging the gap between product design, systems implementation, and operational process delivery. This role will lead the enablement strategy for our Operations Division, ensuring learning initiatives are aligned with business goals, scalable across functions, and foster engagement through learning-centered design. The Director of Learning Enablement will work closely with Operations and instructional design teams, platform/product owners, process owners, technology, and subject matter experts to develop training experiences and support adoption of products and tools. This role requires a strong strategic process facilitator who is capable of building efficient workflows, collaborating broadly within a busy environment, and build stakeholder buy-in. </div><div> </div><div>In this role, you will: </div><div>1. Learning Process Enablement & Optimization (40%) </div><div><ul><li>Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency. </li></ul></div></div><div><div><ul><li>Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams. </li></ul></div><div><ul><li>Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems. </li></ul></div><div><ul><li>Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals. </li></ul></div><div>2. Governance and Standards Stewardship (30%) </div><div><ul><li>Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs. </li></ul></div><div><ul><li>Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals. </li></ul></div><div><ul><li>Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams. </li></ul></div><div><ul><li>Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates. </li></ul></div><div>3. Learning Lifecycle Management (30%) </div><div><ul><li>Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch. </li></ul></div><div><ul><li>Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements. </li></ul></div><div><ul><li>Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects. </li></ul></div><div> </div><div> About You </div><div>Exceptional candidates can effectively speak to: </div><div><ul><li>5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization. </li></ul></div><div><ul><li>Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon). </li></ul></div><div><ul><li>Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans. </li></ul></div><div><ul><li>Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project). </li></ul></div></div><div><div><ul><li>Knowledgeable in content authoring tools with AI integrations and review processes. </li></ul></div><div><ul><li>Excellent written and verbal communication, stakeholder facilitation, and change management methodology and skills. </li></ul></div><div><ul><li>Strategic thinker with the ability to balance big-picture planning with tactical execution. </li></ul></div><div><ul><li>Proven ability to build relationships and influence others to action </li></ul></div><div><ul><li>The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business. </li></ul></div><div>All roles at College Board require: </div><div><ul><li>A passion for expanding educational and career opportunities and mission-driven work </li></ul></div><div><ul><li>Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively. </li></ul></div><div><ul><li>Clear and concise communication skills, written and verbal </li></ul></div><div><ul><li>A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. </li></ul></div><div><ul><li>A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. </li></ul></div><div><ul><li>A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success </li></ul></div><div><ul><li>Authorization to work in the United States </li></ul></div><div> </div><div>About Our Process </div><div><ul><li>Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. </li></ul></div><div><ul><li>While the <a href="https://careers.collegeboard.org/recruiting-process" target="_blank" rel="noopener noreferrer">hiring process</a> may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. </li></ul></div><div> </div></div><div><div>What We Offer </div><div>At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market. </div><div> </div><div>A Thoughtful Approach to Compensation </div><div><ul><li>The hiring range for this role is $80,000–$130,000. </li></ul></div><div><ul><li>Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. </li></ul></div><div><ul><li>We aim to make our best offer upfront, rooted in fairness, transparency, and market data. </li></ul></div><div><ul><li>We adjust salaries by location to ensure fairness, no matter where you live. </li></ul></div><div>You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our <a href="https://careers.collegeboard.org/" target="_blank" rel="noopener noreferrer">careers page</a> for more. #LI-EA1</div></div>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER