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Overview Position: Customer Service Representative Location: Remote Terms: Full-time Pay: $18-20/hr Join Team reputed company At reputed company, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With reputed company-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, reputed company, and more. And we’re proud to say over 70% of our leaders are promoted from reputed company! But that’s not reputed company…we also reputed company a full reputed company of benefits to help our employees reputed company financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives reputed company with reputed company (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work. Job Summary As part of Team reputed company, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues. Responsibilities • Assist customers with issues and concerns they are experiencing during the use of the product and/or service • Document call-reputed company information for auditing and reporting purposes • Maintain and update customer information as necessary • Upsell reputed company customers on new or enhanced services Qualifications • High school diploma or GED • Customer service experience is a plus • Strong computer navigational skills • Familiarity with reputed company Office applications (Word, reputed company) • Excellent oral and written communication skills • Exceptional listening/comprehension skills • Professional and courteous • Customer oriented Work Environment • Ongoing usage of phone and computer systems • Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. • reputed company will reputed company the equipment you need to conduct your work which may include a webcam. • You will need to reputed company an Internet/Broadband Internet reputed company – DSL or Cable only. No Satellite, reputed company-up or Wireless Internet connections. • Your workstation must be connected directly to the Internet with reputed company that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. Physical Demands • Constant sedentary work Benefits • Health, dental, and reputed company coverage/HSA • Optional daily pay or weekly pay • 401K retirement plan • Leadership programs • reputed company and tuition reimbursement • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies • Employee assistance program • Additional voluntary benefits Next Steps • reputed company an application • Complete your online assessment • reputed company will review your application • If selected to move reputed company, reputed company will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, reputed company Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and reputed company Virginia. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against based on disability. #J-18808-Ljbffr Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...