<p>The Group Air Manager is responsible for overseeing the travel and air services provided for the Meetings + Incentive department’s clients and employees. This person will lead a team of group air specialists providing strategic direction for the department while upholding Cadence’s high standards.</p> <p><br></p> <p><span style="font-size: 14pt">Key Responsibilities:</span></p> <p><span style="text-decoration: underline">Team Leader</span></p> <p> </p> <ul> <li>Manage schedules of full-time and part-time employees to maximize resources effectively and efficiently; forecast labor requirements and develop plans to ensure adequate coverage</li> <li>Train, mentor, and guide direct reports while fostering a positive work environment</li> <li>Provide daily support and problem solving for both customers and team</li> <li>Identify, analyze, implement, and audit new technologies and processes for continual improvement</li> <li>As required, serve as a groups dedicated agent booking air, ground and hotels within program parameters</li> </ul> <p><span style="text-decoration: underline">Industry Relations</span></p> <p> </p> <ul> <li>Negotiate contracts or rates with travel service providers, and remain accountable for maintaining contract deadlines</li> <li>Serve as the internal subject matter expert on zone fares, air contracts, group air blocks, and general air knowledge making recommendations to clients based on program parameters</li> <li>Travel to industry event(s) and/or educational/Familiarization trip opportunities as approved by management to further develop global product knowledge</li> <li>Research current requirements for international travelers, including but not limited to passport and visas.</li> <li>Develop and foster effective and positive working relationships with industry partners, specifically in airlines and hotels</li> </ul> <p> <span style="text-decoration: underline">Administrative Tasks</span></p> <p> </p> <ul> <li>Manage the production and distribution of program A&D manifests ensuring data integrity and timely distribution</li> <li>Manage and audit the production of program final accounting in partnership with the Accounting department and the Account Manager</li> <li>Manage back-office accounting and reporting based on specific program requirements</li> <li>Responsible for the accurate entry and updating of financial forecasts in SalesForce</li> <li>Process refunds and exchanges, as needed</li> </ul> <p><span style="text-decoration: underline">Account Management</span></p> <ul> <li>Establish and maintain client files and preferences</li> <li>Take part in strategy, pricing, RFP development and presentations for new client opportunities, as</li> <li>In collaboration with clients and Account Managers, develop program-specific travel policies that meet the program goals and budget constraints</li> <li>Assess clients’ group flight needs and set up program-specific internal and client-facing procedures to</li> </ul> <p>         successfully deliver a seamless attendee experience and support the program’s travel policy.</p> <ul> <li>Develop air analyses and cost estimates to assist in the destination selection process</li> </ul> <p> </p> <p><span style="font-size: 14pt">Required:</span></p> <ul> <li>Minimum of (3) years working as an Air Supervisor, or comparable</li> <li>Minimum of (5) years working as a Booking Agent</li> <li>Advanced knowledge of legacy Sabre and growing knowledge of graphical Sabre</li> <li>Advanced knowledge of group air contracts, zone fares, and airline rules + restrictions</li> <li>Intermediate to advanced proficiency in Microsoft applications, specifically in Excel</li> <li>Intermediate to advanced technical ability related to existing and emerging travel-related technology and</li> <li>Working knowledge of quality control automation and implementation through back-office systems</li> <li>Strong time management skills to ensure timely deliverables</li> <li>Strong interpersonal and stakeholder management skills with the ability to effectively communicate across disciplines, both internally and externally</li> <li>Strong attention to detail and financial acumen</li> <li>Ability to multitask and deliver results in a nebulous environment</li> <li>Advanced solutions-oriented problem-solving skills that drive innovation and creative thinking</li> <li>Extraordinary customer service skills</li> </ul> <p> </p> <p><span style="font-size: 14pt">Preferred:</span></p> <ul> <li>Familiarity with Cvent GDS integration, Prime Analytics, Grasp and ClientBase are bonuses</li> <li>Experience working with and/or implementing online booking tools within group air</li> <li>Experience working in SalesForce</li> <li>Working knowledge of SafeToGo Duty of Care software</li> </ul> <p><br></p>