Healthcare Support Representative | Liveops | Handshake

Other Jobs To Apply

No other job posts for this day.

About Us


At Liveops, purpose drives everything we do. For more than 25 years, we’ve been redefining customer care, combining smart technology with a uniquely flexible, human-centered service model. As pioneers of the virtual contact center, we’ve built a global network of experienced, independent agents who deliver empathetic, brand-aligned support at scale.

We believe great customer experiences aren’t outsourced, they’re outsmarted. Powered by innovation and guided by empathy, we stay agile, scale with confidence, and create meaningful human connections in an always-on world.

Contract Opportunity

We’re seeking an empathetic and performance-driven Healthcare Support Representative who is committed to representing brands with care, confidence, and professionalism.

Opportunity Details

Contract Type: Independent Contractor (1099)

Location: Remote – *United States

Schedule: Flexible, self-scheduled

Why Partner with Liveops?

Non-captive model: work with multiple carriers

Warm inbound leads: no cold calling

100% Remote Opportunity

Access to innovative technology and client programs

Build your own business while delivering exceptional customer experiences

Compensation:

Contractors invoice and receive payment for completed services

Independent Contractors are responsible for their own taxes and expenses

Requirements

Minimum of 1 year of experience in phone-based healthcare support for patients or providers

Experience in healthcare or related fields such as medical, social services, education, or mental health services is strongly preferred

Proficiency with computers, including the ability to navigate multiple systems and accurately document call notes

Strong verbal communication skills with the ability to effectively engage with diverse populations

Ability to work independently and provide services in accordance with contractual expectations

Knowledge of health insurance, including programs such as Medicaid and Medicare, is highly preferred

Familiarity with medical and insurance terminology, with the ability to avoid providing medical advice

Review the Liveops basic technology requirements

Duties & Responsibilities

Provide phone-based support to patients and/or healthcare providers

Communicate clearly and professionally with individuals from diverse backgrounds

Accurately document call details, interactions, and outcomes in multiple systems

Navigate various software platforms simultaneously while assisting callers

Deliver high-quality service with empathy, patience, and professionalism

Maintain compliance with all guidelines, policies, and contractual obligations

Use appropriate terminology when discussing healthcare and insurance topics without offering medical advice

Work independently to manage workload and meet performance expectations

Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited.

*The background check requires a non-refundable $25 processing fee paid directly to the background check vendor.

*Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY

*Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...