IT & Cyber Security Officer

October 21, 2025

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Job Title: IT & Cyber Security Officer (with IT Support Responsibilities) Company: 31 Green Ltd Position: IT & Cyber Security Officer Job Type: Full Time - Remote Experience: 3–5 years About Us 31G is a dynamic and rapidly growing company dedicated to supporting our partners with tech, business process excellence, and transformation. We are looking for an experienced and results-driven IT Officer to join our team. Role Overview We are seeking a proactive and hands-on IT & Cyber Security Officer to take ownership of all IT operations and security initiatives across the organization. This hybrid role combines IT infrastructure and cybersecurity management with first-line technical support responsibilities. The ideal candidate will ensure our systems, users, and data remain secure, compliant, and operational while providing responsive, high-quality support to internal teams and external partners. Key Responsibilities: Cybersecurity & IT Governance <ul> <li>Develop, implement, and maintain all IT and Cyber Security policies across the company.</li> <li>Ensure company-wide adherence to IT and security standards through regular monitoring and enforcement.</li> <li>Maintain network and firewall security configurations in line with best practices.</li> <li>Define and implement password standards, ensuring periodic password rotations and compliance.</li> <li>Conduct quarterly IT and security audits to validate compliance and identify areas of improvement.</li> <li>Stay updated on emerging cyber threats, vulnerabilities, and ransomware risks, and implement preventive measures.</li> <li>Provide ongoing security awareness and training for all staff.</li> <li>Collaborate with leadership to align IT and security objectives with business goals and compliance requirements. </li> </ul> IT Infrastructure & Support: <ul> <li>Act as the first point of contact for all IT and system support requests via email, chat, or phone.</li> <li>Diagnose and resolve hardware, software, and network-related issues in a timely manner.</li> <li>Manage user accounts, system onboarding, access permissions, and laptop provisioning.</li> <li>Log, track, and prioritize incidents and service requests using the ticketing system.</li> <li>Escalate complex or unresolved issues to second-line or development teams as needed.</li> <li>Perform system health checks and routine maintenance to ensure uptime and performance.</li> <li>Document technical solutions, FAQs, and troubleshooting guides for internal reference.</li> <li>Support cloud-based applications, integrations, and SaaS tools used across the company.</li> <li>Provide clear and timely communication to users regarding issue status and resolution.</li> </ul> Skills & Qualifications: <ul> <li>Bachelor’s degree in Computer Science, Information Technology, Cyber Security, or a related field.</li> <li>3–5 years of proven experience in IT administration, network security, or IT support.</li> <li>Strong understanding of information security frameworks (ISO 27001, NIST, CIS Controls).</li> <li>Hands-on experience with endpoint management, firewalls, and security tools.</li> <li>Familiarity with identity and access management, vulnerability management, and audit processes.</li> <li>Proficiency with Windows and macOS environments and IT ticketing systems (e.g., Jira, Zendesk, Freshdesk).</li> <li>Strong troubleshooting, analytical, and documentation skills.</li> <li>Excellent communication and interpersonal skills with a customer-focused mindset.</li> <li>Ability to work independently and take ownership of IT and security operations.</li> </ul> Preferred Experience: <ul> <li>Relevant certifications such as CISSP, CISM, CompTIA Security+, or CEH.</li> <li>Experience supporting SaaS platforms, cloud services, or multi-site environments.</li> <li>Knowledge of security protocols, data protection, and compliance best practices.</li> <li>Exposure to healthcare or fintech systems and data integration standards (e.g., HL7, FHIR, DICOM).</li> </ul> How to Apply If you’re passionate about technology, security, and problem-solving and want to be part of a growing digital platform; we’d love to hear from you! Please send your resume to hr@31g.co.uk or zainab.zahra@31g.co.uk

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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