MIS Executive- Associate/Sr Associate- MHD (ON-SITE) – Mohali, Punjab
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<div> <strong>Job description</strong></div> <div>Responsible to operate a MIS and Reporting team that will support the data and</div> <div>information requirements of Operations across multiple sites and geographies.</div> <div>You need to manage reporting/ MIS resources that will be located out of multiple</div> <div>locations.</div> <div>You will be expected to constantly challenge the current level of reports delivery and</div> <div>bring in innovations in reporting to generate insights using the latest tools and</div> <div>technologies available.</div> <div>Provide leadership and guidance to your team members and continue to identify and</div> <div>recruit talent to build a robust team. Lead transformation initiatives in the Reporting</div> <div>and MIS domain.</div> <div>Present point of view on operational metrics (performance and productivity) based</div> <div>on reports and dashboards being generated.</div> <div> <strong>Desired Skills:</strong></div> <div> Knowledge of Contact Centre methodologies and operational principles</div> <div>1-2+ years of experience performing Planning functions (MIS Reports, data</div> <div>analysis, capacity planning, forecasting, scheduling, real-time management,</div> <div>erlang model, multiple MIS reports) in a multi-site contact center environment-</div> <div>preferred</div> <div> Excellent interpersonal and written communication skills</div> <div> Ability to provide leadership, direction, motivation, development opportunities,</div> <div>and build high performing teams.</div> <div> Strong quantitative and analytical skills – Able to analyze data and draw</div> <div>insights.</div> <div> Must be proficient with advance Excel, can organize/analyze, import/export</div> <div>data in a structured manner</div> <div> Strong working knowledge of Windows based programs (Word, PowerPoint,</div> <div>Access, etc.</div> <div> Innovative and able to influence.</div> <div> Own end-to-end reporting and MIS delivery for multiple projects. Be</div> <div>responsible for ensuring the timeliness and accuracy of all reports.</div> <div> Lead meetings and develop agenda for Ops and Support functions to review</div> <div>performance and productivity.</div> <div> Provide clarity and instructions to your team on the expectation for each</div> <div>report and dashboard. Build redundancies for effective delivery.</div> <div> Follow a structured road map to develop the team and get them ready to</div> <div>scale up as the new automated reporting process are set up and executed.</div> <div> Link process metrics, performance metrics and set up benchmarks for</div> <div>comparable projects and processes.</div>
