For More Details Contact to HR Mob : +91- 8376075395

Job Description: Non-Voice Chat Process Jobs (Full-Time/Part-Time)

We are looking for detail-oriented, self-motivated, and enthusiastic individuals to join our team in a Non-Voice Chat Process role. As a part of this position, you will be responsible for assisting customers through written communication, addressing inquiries, providing solutions, and ensuring a seamless customer experience. This is an ideal job for individuals who possess excellent written communication skills, enjoy working independently, and are comfortable with digital platforms and technology. The position is available in both full-time and part-time options, allowing flexibility in work hours.

Key Responsibilities:

1. Customer Support via Chat:
   • Respond to customer inquiries via live chat platforms in a timely and professional manner.
   • Provide information, resolve issues, and assist with troubleshooting or product-related concerns through written communication.
   • Maintain a high level of accuracy and clarity in all written communication.
   • Escalate complex or unresolved issues to the appropriate department or team leader for further assistance.
2. Product/Service Guidance:
   • Offer guidance on the companys products or services, providing customers with relevant details, updates, and recommendations as needed.
   • Assist customers in making purchasing decisions, understanding features, or navigating the website or app.
   • Offer technical assistance and solutions to common customer challenges.
3. Documentation and Record-Keeping:
   • Document all interactions with customers, including inquiries, issues, resolutions, and feedback, ensuring that all information is accurately recorded in the companys database or CRM system.
   • Follow up on any pending issues to ensure customer satisfaction and resolution.
4. Maintaining Professionalism and Brand Voice:
   • Uphold the companys tone and communication standards in every chat interaction to ensure consistency and professionalism.
   • Adhere to the companys policies, procedures, and guidelines while engaging with customers.
5. Team Collaboration:
   • Work collaboratively with team members and other departments to resolve customer queries and ensure high-quality service delivery.
   • Share feedback and insights from customer interactions to help improve services, products, or the chat process.
6. Performance Monitoring:
   • Meet or exceed performance goals, such as response time, customer satisfaction, and resolution accuracy.
   • Participate in ongoing training and performance reviews to enhance skill sets and knowledge of the companys offerings.

Required Skills and Qualifications:

• Strong written communication skills with a focus on clarity, professionalism, and empathy.
• Basic technical proficiency to navigate and utilize various chat and CRM tools.
• Ability to multitask and manage time effectively, particularly during busy periods.
• High attention to detail and problem-solving skills.
• Strong work ethic with a commitment to providing excellent customer service.
• Ability to work independently, while also contributing as part of a team.
• A high school diploma or equivalent is required; a degree or certification in customer service, communication, or related fields is a plus.
• Previous experience in a customer service role, especially in a chat-based environment, is desirable but not mandatory.

Additional Information:

• Full-time and part-time positions are available, with flexible working hours, including options for remote work.
• Competitive salary and performance-based incentives.
• Comprehensive training will be provided to ensure success in the role.

For More Details Contact to HR Mob : +91- 8376075395