<p style="text-align:left">Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.</p><p style="text-align:inherit"></p><p>IMPAXX is seeking an Operations Support Coordinator to join our Client Service team. This role is central to the day-to-day execution of operations, supporting high-volume case management workflows and ensuring accuracy, timeliness, and consistency across client files.</p><p></p><p>The Operations Support Coordinator plays a key role in managing processes tied to Medicare Set-Aside workflows, coordinating documentation, and supporting communication between internal teams, government contractors, and customers. This position is well-suited for someone who is highly detail-oriented, thrives in a structured environment, and is comfortable managing large volumes of data while meeting firm deadlines.</p><p></p><p>Success in this role comes from a strong commitment to accuracy, organization, and responsiveness. The position requires a disciplined approach to task management, the ability to navigate detailed processes, and a professional communication style when engaging with both internal and external stakeholders.</p><p></p><p>This is a remote position that operates on a Pacific Standard Time (PST) schedule — candidates in any time zone are welcome, but must be available through at least 4:00 PM PST each day.</p><p></p><p><b>Key areas of responsibility include:</b></p><ul><li>Accurately entering and maintaining high volumes of data within the case management system</li><li>Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements</li><li>Processing incoming and outgoing mail and coordinating file-related documentation</li><li>Initiating and managing conditional payment investigations and submitting authorizations to Medicare</li><li>Following up on case status through contractor portals and direct outreach as needed</li><li>Requesting and tracking final demand and closure letters</li><li>Managing open files and supporting workflows tied to the Medicare Set-Aside process</li><li>Communicating with government contractors, teammates, and customers through both written and verbal channels</li><li>Preparing and distributing standardized correspondence and documentation</li><li>Monitoring deadlines and ensuring files are processed in accordance with service requirements</li><li>Escalating customer concerns and collaborating across teams to drive resolution<br> </li></ul><p><b>Qualifications and profile:</b></p><ul><li>High school diploma or equivalent required; additional education preferred</li><li>Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools</li><li>Ability to manage high-volume workloads while maintaining strong attention to detail and accuracy</li><li>Strong written and verbal communication skills with a professional, customer-focused approach</li><li>Comfortable working within structured processes and meeting defined deadlines</li><li>Ability to collaborate effectively across teams and adapt to shifting priorities</li><li>Experience in workers’ compensation or Medicare-related processes is beneficial but not required</li></ul><p style="text-align:inherit"></p><p style="text-align:left"><b>Pay Range</b></p>18 - 20 Hourly<p style="text-align:inherit"></p><p style="text-align:left"><i><span>The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly </span><span>rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.</span></i></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Teammate Benefits & Total Well-Being</b></p><p style="text-align:left">We go beyond standard benefits, focusing on the total well-being of our teammates, including:</p><ul><li><i><u>Health Benefits</u></i>: Medical/Rx, Dental, Vision, Life Insurance, Disability <span><span><span><span><span><span class="WKM1"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Insurance  </span></span></span></span></span></span></span></li><li><i><u>Financial Benefits</u></i>: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement </li><li><i><u>Mental Health & Wellness</u></i>: Free Mental Health & Enhanced Advocacy Services</li><li><i><u>Beyond Benefits</u></i>: Paid Time Off, Holidays, Preferred Partner Discounts and more. </li></ul><p style="text-align:inherit"></p><p style="text-align:left"><i>Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.</i> </p><p></p><p><span><b><span>The Power To Be Yourself </span></b></span><span><span> </span></span></p><p><span>As an Equal Opportunity Employer, we are <span>committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. </span></span></p>