Part-Time Remote Medical Assistant & Patient Coordinator

Location: Remote (Must be within a 2-hour drive of Snohomish County, WA - ZIP 98223)
Position Type: Part-Time with Full-Time Growth Potential (24 hours/week)
Schedule: Monday - Thursday, 9:00 AM - 4:00 PM (includes 1-hour unpaid lunch break, 6 hours paid per day)
Equipment Provided: Company computer provided

About the Opportunity

We're seeking a dynamic, motivated Medical Assistant and Patient Coordinator to join our growing healthcare practice. This is an excellent opportunity for someone who is passionate about patient care, eager to learn, and ready to grow with our team. While this position starts as part-time without traditional benefits, we offer competitive pay, performance bonuses, and a clear path to full-time employment as our practice expands.

Compensation & Benefits

Starting Pay:

• $20/hour for the first 90 days
• $25/hour after 90-day probationary period

Performance Bonuses:

• After 6 months: Quarterly bonuses based on new patient enrollment
• Bonuses are paid quarterly for all new patients you successfully onboard. You will earn 10% of the collected amount from each new patient's first appointment

Career Development:

• Company-sponsored training and certifications after year one
• Clear pathway to a full-time position with benefits as the company grows
• Full-time benefits package may include: paid time off, retirement contributions, and a healthcare stipend

Primary Responsibilities

Patient Communication & Coordination:

• Answer incoming phone calls professionally and efficiently
• Respond to patient text messages and portal inquiries
• Handle new patient inquiries and guide them through the enrollment process
• Provide exceptional customer service that reflects our practice's values

Administrative Support:

• Complete and process patient intake forms
• Monitor and respond to patient portal messages daily
• Coordinate with laboratories and pharmacies
• Submit superbills and documentation to insurance companies
• Handle faxing, scanning, and general administrative tasks
• Maintain accurate patient records and documentation

Patient Enrollment (Key Revenue-Generating Role):

• Convert prospective patients into scheduled appointments
• Guide new patients through the onboarding process
• Ensure a smooth first appointment experience

Required Qualifications

Medical Background:

• Medical Assistant certification or equivalent healthcare experience
• Knowledge of medical terminology and healthcare procedures
• Understanding of HIPAA compliance and patient confidentiality
• Experience with EHR/EMR systems and patient portals
• Familiarity with insurance processes and medical billing

Communication & Sales Skills:

• Exceptional verbal and written communication skills
• Strong interpersonal skills with a warm, empathetic approach
• Proven ability to build rapport with patients quickly
• Sales aptitude with the ability to effectively communicate value and convert inquiries
• Professional phone manner and active listening skills

Technical Proficiency:

• Comfortable with multiple software platforms and learning new systems
• Proficient in Microsoft Office or Google Workspace
• Able to manage multiple communication channels simultaneously
• Strong organizational skills and attention to detail

Personal Attributes:

• Self-motivated and able to work independently in a remote setting
• Proactive problem-solver who takes initiative
• Detail-oriented with strong follow-through
• Passionate about healthcare and helping patients
• Growth mindset with eagerness to learn and advance
• Reliable, punctual, and professional

Ideal Candidate Profile

We're looking for someone who:

• Is energetic and brings enthusiasm to patient interactions
• Views this as a career opportunity, not just a job
• Has a genuine passion for patient care and wellness
• Is motivated by performance incentives and growth potential
• Thrives in a smaller practice environment where they can make a real impact
• Wants to be part of building something meaningful

Work Environment

• 100% remote position (must have reliable internet and quiet workspace)
• Company-provided computer - we'll supply the equipment you need
• Must be available Monday through Thursday, 9am-4pm (6 paid hours per day)
• Must be within a 2-hour drive of Snohomish County, WA (98223)
• Flexible, supportive team environment
• Opportunity to help shape processes as we grow

How to Apply

If you're a motivated healthcare professional looking for a meaningful role with growth potential, we'd love to hear from you! Please submit your resume along with a brief cover letter explaining why you're interested in this position and how your skills align with our needs.

This is a part-time position (24 hours/week). As our practice grows, we anticipate transitioning the right candidate to full-time with a competitive benefits package.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 20 – 24 per week

Location:

• Washington State (Required)

Work Location: Remote