<strong>Job Description</strong><br><br>The Process Improvement Analyst conducts business analysis efforts across retail operations with an emphasis on process creation, procedural refinement, and solution design. This position will also serve as a resource on cross-functional initiatives to ensure impact to store operations is defined and measured, as well as ensuring implementation is supported. The Process Improvement Analyst will support all aspects of key projects and initiatives which will contribute to the continued growth of the organization.<br><br><strong>Duties and Responsibilities</strong><ul><li>Use queries to retrieve and analyze relevant data across diverse data sets from both internal and external sources to identify trends, measure project effectiveness and propose data-driven improvements. </li><li>Assist in defining and documenting business requirements based on data insights to address operational challenges and refine processes.</li><li>Identify key performance metrics for new initiatives as well as existing processes. Define the correct reporting methods, channels, and formats for users. </li><li>Serve as the voice of retail operations in cross-functional projects involving the design, configuration or deployment of diverse initiatives across all areas of the business: Category Management, HR, IT, Finance/Accounting, Supply Chain and more.</li><li>Contribute to preliminary project cost estimations and ROI by gathering necessary data and collaborating with project leadership to support budgeting and tracking. </li><li>Support projects through all aspects of the project lifecycle, beginning with project inception to transition to support or maintenance mode. </li><li>Routinely update project documentation and proactively communicate any data-informed findings or potential risks to project leads in a timely manner.</li><li>Develop a working understanding of key operational processes and learn to manage shifting project scopes and deadlines. </li><li>Support project lead in holding cross functional partners accountable to deadlines and deliverables.</li><li>Provide foundational support in creating and executing test cases, including user acceptance testing (UAT), to validate software changes and process improvements. </li><li>Regular attendance is an essential function of the job. </li></ul><br><strong>Scope</strong><ul><li>Staff supervision and development: No</li><li>Decision making</li><li>Travel: Up to 25%</li><li>Flex Designation: Anywhere</li></ul><br><br><strong>Requirements</strong><br><br><strong>Education and Experience</strong><br><br>Education Requirements<ul><li>Bachelors' Degree preferably in Business, Information Technology or a related field preferred.</li></ul><br>Years of Experience<ul><li>2+ years of experience in retail, business or finance preferred.</li><li>Software implementation, operational process improvement, and/or financial analysis experience is a plus.</li><li>Experience with data and statistic analysis required.</li><li>Experience with SQL preferred.</li><li>Knowledge of Microsoft Office Suite inclusive. High proficiency in Excel & PowerPoint preferred.</li></ul><br><strong>Skills</strong><ul><li>Analytical Ability: Able to evaluate diverse data sets (financial results, operational and other metrics, survey feedback, etc.) and determine cause/effect relationships. Able to isolate key information and determine the impact of process or procedure changes.</li><li>Problem Solving: Identifies effective and efficient solutions for complex problems. Looks beyond the obvious and uses critical thinking to drive for superior results.</li><li>Written/Verbal Communication: Can quickly and effectively communicate complex information to a variety of audiences. Adjusts approach to the most appropriate medium, channel and tone to ensure content is received.</li><li>Ability to Work Independently: Self-motivated and self-led. Seeks out opportunities to contribute while maintaining responsibilities and meeting expectations.</li><li>Planning: Organizes all work in a manner that ensures projects move swiftly while balancing workload. Holds self and others accountable to deadlines.</li><li>Work in Ambiguity: Can take an open-ended request and formulate an action plan.</li></ul><br><strong>Physical Requirements</strong><br>General office environment requiring ability to:<ul><li>Stand, walk, sit for extended periods of time.</li><li>Speak and listen to others in person and over the phone and video conferencing.</li><li>Use keyboard and read from computer screen and reports.</li><li>The ability to lift up to 15 lbs.</li></ul><br><strong>Safety</strong><ul><li>Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.</li></ul><br><br><strong>About Harbor Freight Tools</strong><br><br>We're a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.<br><br>The anticipated salary range for this position is $78,100 - $117,100 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.