[Remote] Account Implementation Analyst - NC ONLY

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Note: The job is a remote job and is open to candidates in USA. Blue Cross NC is a health insurance company seeking an Account Implementation Analyst to lead the delivery of custom benefits for large employer groups. The role involves managing post-sale implementation activities, collaborating with internal teams, and resolving implementation challenges to ensure client satisfaction.


Responsibilities

  • Lead and manage all aspects of the post-sale implementation activity of custom accounts
  • Work with the appropriate field staff and external parties (consultants, group/benefit administrators, systems experts, personnel from other plans, health care providers, vendors, etc.) personnel to lead and facilitate the implementation of benefits, eligibility, and administrative services to ensure timely and accurate implementation. This includes the design and execution of an internal implementation strategy
  • Analyze, enter and process custom benefit requests for post sales account implementation efforts
  • Identify, evaluate and resolve complex implementation issues and collaborates closely with various levels of employees including senior management
  • Lead and coordinate meetings with internal staff and external parties in identifying current and emerging implementation issues and in determining and evaluating potential solutions to these issues
  • Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicate key implementation messages to all necessary audiences
  • Track and manage implementation issues in order to lead overall improvement initiatives
  • Meet department goals and objectives and provides efficient and quality service to custom accounts

Skills

  • Bachelor's degree or advanced degree (where required)
  • 3+ years of experience in related field
  • In lieu of degree, 5+ years of experience in related field
  • Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position
  • Proven Client Facing and/or Implementation experience preferred
  • Background in Medical/Dental insurance strongly preferred
  • Flexible and the ability to quickly adapt to process changes
  • Detail oriented and organized
  • Self-motivated and goal driven
  • Willing to be onsite for training

Benefits

  • Medical, dental, and vision coverage along with numerous health and wellness programs
  • Parental leave and support plus adoption and surrogacy assistance
  • Career development programs and tuition reimbursement for continued education
  • 401k match including an annual company contribution

Company Overview

  • It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. It was founded in 1933, and is headquartered in Durham, North Carolina, USA, with a workforce of 5001-10000 employees. Its website is https://www.bluecrossnc.com/.

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