Note: The job is a remote job and is open to candidates in USA. Humana Inc. is committed to putting health first and is seeking a Care Management Support Assistant 2 to support their Special Needs Population members. The role involves providing non-clinical, administrative assistance to facilitate members' access to resources, guiding them in understanding care options, and ensuring compliance with departmental policies.

Responsibilities

• Provide administrative, non-clinical support for care management activities.
• Support assessment and evaluation of member needs, helping to determine appropriate resources.
• Guide members and families in understanding and accessing care and wellness resources.
• Facilitate communication between members, families, and appropriate resources.
• Conduct computations and support moderately complex operational tasks.
• Make and receive calls using multiple digital platforms.
• Educate members and families on available resources and steer them towards appropriate support.
• Work under minimal supervision, with some discretion in prioritization and timing.
• Ensure compliance with departmental policies, quality standards, and established procedures

Skills

• Must reside in the state of Michigan.
• Proficiency in Microsoft Word, Excel, and Outlook.
• 3 years of technical experience with Microsoft Office products.
• 1-year administrative support experience in the healthcare industry or related setting.
• Familiarity with care and well-being resources.
• Exceptional communication and interpersonal skills with the ability to quickly build rapport.
• Ability to work with minimal supervision within the role and scope.
• Ability to use a variety of electronic information applications & software programs including electronic medical records.
• Excellent keyboard and web navigation skills.
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work.
• Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana At Home systems if 25Mx10M.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• 1 year of call center/high volume call experience.
• Associate’s Degree.
• Proficiency in Microsoft Access.
• Oral and written fluency in Spanish, English, Arabic, or Chaldean Neo-Aramaic (language assessment required).

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

Company Overview

Company H1B Sponsorship