Senior Manager Airports Pgram Stand Tech

Other Jobs To Apply

No other job posts for this day.

About the position

The Senior Manager Airports Programs, Standards and Technology is responsible for the oversight, governance, and execution of airports policies, procedures, standards, programs, publications, and technology support that enable a safe, compliant, consistent, and efficient airport operation. This role leads the airports standards & programs function across above-the-wing and below-the-wing/station operations, ensuring coordinated ownership of airport manuals, policy and procedure change governance, cross-functional program execution, and field adoption support across the Airports organization. The Senior Manager also leads the airports publications function and technology support team, ensuring airport-facing content, tools, systems, and operational support processes are accurate, current, usable, and aligned to business priorities. This role partners closely with Airports Compliance to ensure audit findings, field observations, regulatory requirements, and operational learnings are translated into improvements to standards, training, communications, technology support, and field execution, while maintaining appropriate separation from compliance testing, audit execution, findings governance, and audit ownership. The Senior Manager is a key leader supporting Airports, advancing JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun through effective standards governance, program leadership, publications management, technology support, and field adoption.

Responsibilities

  • Lead the Airports Programs, Standards and Technology function, including above-the-wing standards and programs, below-the-wing/station operations standards and programs, airports publications, and airports technology support
  • Provide strategic direction, day-to-day leadership, and senior-level escalation for Managers Airport Standards & Programs, publications support, technology support, and other crewmembers supporting customer-facing airport operations, ground/station operations, and end-to-end airport process ownership.
  • Oversee the development, implementation, maintenance, and continuous improvement of airport policies, standards, procedures, programs, manuals, and publications to ensure safe, compliant, consistent, and efficient execution across the airports organization
  • Own airports policy and procedure change governance, ensuring SMS change management is completed for applicable changes and includes prioritization, stakeholder alignment, risk assessment, rollout planning, communications, readiness, adoption support, post-implementation review, and resolution of ownership gaps, handoff issues, and end-to-end metric tradeoffs
  • Lead the airports publications function, ensuring manuals and publications are accurate, current, accessible, reviewed on a regular cadence and as operational needs arise, aligned to source policy/procedure decisions, and coordinated with training, communications, compliance, operational stakeholders, IOSA ISARPs, and other applicable standards
  • Lead the airports technology support team responsible for airport-facing tools and systems, issue resolution, enhancement prioritization, user readiness, field adoption, technology change support, and technology support trend analysis
  • Manage a portfolio of projects and programs impacting the airport operation, delivering measurable outcomes tied to safety, security, customer experience, operational reliability, efficiency, compliance, crewmember readiness, and environmental awareness
  • Create and maintain strong cross-departmental relationships with Airports Compliance, Safety, Operational Leadership, Training, Communications, Technology, and other stakeholders to ensure audit findings, field observations, regulatory requirements, performance insights, and operational learnings are translated into improvements to standards, manuals, training, communications, technology support, and adoption plans
  • Continually and proactively communicate program statuses, policy/procedure changes, publication readiness, technology support trends, risks, issues, performance trends, and recommended solutions to Airports Leadership through regular communications and status reports
  • Lead, coach, and develop crewmembers responsible for airports standards, programs, publications, and technology support to support engagement, growth, goal achievement, succession readiness, industry awareness, competitor benchmarking, and adoption of emerging best practices
  • Other duties as assigned

Requirements

  • High School Diploma or General Education Development (GED) Diploma
  • Six (6) years of airline experience
  • Three (3) years of leadership experience
  • Experience leading cross-functional programs, operational standards, policy/procedure governance, technology support, publications, or airport operational support functions
  • Experience managing multiple teams, complex work portfolios, and large-scale projects, including implementation, adoption, performance tracking, and results delivery across operational teams
  • Ability to interpret and analyze data, identify operational trends, and translate insights into actionable process improvements
  • Strong leadership, organizational, and managerial skills, with the ability to coach, develop, and support crewmember growth, engagement, goal achievement, and succession readiness
  • Strong relationship-building, stakeholder management, presentation, verbal communication, and written communication skills, including experience engaging operational crewmembers and presenting to senior executives
  • Proficient in Microsoft Office suite
  • Strong Customer Service skills
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge for certain locations
  • Able to work flexible hours and be available for an emergency response on short notice
  • Available for occasional overnight travel (20%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located.
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Nice-to-haves

  • Bachelor’s Degree
  • Knowledge of IOSA, Safety Management System (SMS), airport operational regulatory programs, and applicable airport compliance frameworks
  • Experience with airport publications, manual governance, operational technology support, change management, or field adoption of operational programs/tools
  • Familiarity with airport operational systems and support tools used by airport crewmembers and leadership
  • Comprehensive knowledge of the airport experience and operation, including the interdependencies of operating and support teams
  • Self-starter with the ability to effectively manage sensitive and confidential information and contribute collaboratively across JetBlue teams
  • Strong public speaking and executive presentation skills

Benefits

  • healthcare benefits
  • a 401(k) plan and company match
  • crewmember stock purchase plan
  • short-term and long-term disability coverage
  • basic life insurance
  • free space available travel on JetBlue
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...