Services Lead (Only English, Remote)
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NOTE: This is a remote position located in India - pan India.
Cloverleaf Care has an immediate opening for an Services Lead for our Operations group. This is a remote position ***located in India - pan India***.
We are a ***direct employer*** and not a recruitment agency.
You will be working the US day shift (9pm - 6am IST). This is a work from home position.
'I currently work for Cloverleaf Care and am excited to be working here! ...I feel respected, appreciated, and encouraged to be involved in the day-to-day tasks as a valued team member. The company really cares about its clients and employees...They go out of their way to ensure the care of every client is their number one priority. The workplace culture is positive and encourages my input as a valued employee.'
HOW TO APPLY
Please respond with a complete resume and cover letter using the 'Apply to Position' button on this page.
Candidates must have a laptop or a desktop with a webcam, headset and high speed internet connection to appear for a video interview.
Do NOT apply more than once for this position because it may result in your application being rejected.
OUR PROCESS
After you apply, you will receive an email with a link to a page where you can tell us more about yourself. This is a required step for you to complete in order to be considered for this position.
After reviewing your response we will then email you regarding next steps. For all correspondence regarding your application continue to only use the email that you used initially to apply to this position.
All emails from us will come from an email address that will contain 'cloverleaf-care.breezy-mail.com' in the email address. These emails can sometimes end up in your email spam folder. Please make a note of this email address so that you are able to identify emails related to this position. All our emails come from a secure server that hosts our career portal. If you find an email in your spam folder then select the email and then mark it as not spam. Future emails should then come to your Inbox.
Do *not* email to any company email addresses because these responses will be lost. Do *not* call the company - all inquiries for this position are being managed online. You will receive an email from us at each step in the process! We meet qualified candidates who have progressed to the interview stage in our remote hiring process.
REMOTE WORK
Please note that this is a 100% remote position. You will need to have a reliable high-speed internet connection. Staying continuously connected is a core part of our culture, and we thrive in a “virtual real” environment during the workday.
SUMMARY / JOB DESCRIPTION
Are you an operations professional with strong experience in customer service, customer facing services management, staffing or recruiting looking for a promising career in Operations within an innovative and progressive services organization?
We are a rapidly expanding healthcare services company in the US and looking to hire an experienced services operations or customer service professional to support our growing needs with various core functions in the delivery of our healthcare services to our clients..
We would love to speak with you if you have excellent spoken and written English skills, are a high energy individual, an independent self-starter with outstanding time-management abilities and verifiable experience as a lead or manager on services teams.
Prior experience in a customer facing services organization with increasing responsibilities is a ** MUST **.
If you match this profile and are looking to make a career working full-time in a fun and rewarding environment then we would love to talk to you!
You will be working the US day shift (9pm - 6am IST). This is a work from home position at this time.
JOB DUTIES
The Services Lead will perform the following job functions:
- Manage a small team of direct reports in staffing, recruiting and customer service.
- Oversee tasks of members of the operations team to ensure daily operations goals are being met.
- Prepare weekly and daily recruitment plans.
- Manage daily recruitment activities in alignment with goals.
- Perform hands-on functions in recruitment, staffing, customer service and staff administration..
- Conduct new client on-boarding.
- Ensure all client shifts are staffed and no schedules are missed.
- Ensure “Customer success” with every company client.
- Handle customer service issues and escalations with clients.
- Monitor daily shifts to ensure they are being performed to company services standards.
- Market company job openings online as well as through referral channels.
- Answer phone calls and provide excellent customer service.
- Ensure successful job fairs, open houses and social media postings.
- Payroll.
- Conduct training, orientations and on-boarding of employees.
- Evaluate manpower needs based on operational plans.
- Lead operations team meetings and provide progress updates to the manager.
- Perform various supervisory, management, administration, reporting as well as hands-on operations functions on a daily basis.
REQUIREMENTS
- The ideal candidate will have around 7-10 years experience of which at least 5 years experience should be in a Delivery Lead, Customer Service Manager or Manager role in a services organization in a busy setting.
- Must have at least 2 years experience in a role that required recruitment in the services industry.
- Customer service experience is a must.
- Must have at least 4 years experience in managing direct reports in a variety of settings.
- Experience in delivering services in a team environment.
- Must have experience in defining processes and in overseeing the implementation of service delivery processes.
- MNC experience is a plus.
- Experience in a company delivering services to US or UK customers (consumers) is a definite plus.
- Flair communication skills in English, both spoken and written is a **MUST**. Should be from an English medium background.
- Expert level computer experience with documents, sheets and web applications is a **MUST**.
- Detail oriented, highly organized, dependable and multi-tasker.
- Superior time management skills with a proven ability to meet deadlines.
- Excellent customer service skills with phone calls. Must demonstrate crystal clear phone call voice quality using home office equipment during the hiring process.
- Work hours - 9pm - 6am.
- Strong work ethics, ability to act with integrity, professionalism, and confidentiality.
PERKS AND BENEFITS
- Excellent pay!
- Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology.
- Training, education.
- Receive recognition and lucrative incentives from management.
- A positive, friendly and fun work environment.
EDUCATION
UG (Any)
