<p><b>Solutions Architecture Engineer 2</b></p><p></p><p>Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.</p><p></p><p>Join us as a Solutions Architecture Engineer 2 on our Professional Services team in Bengaluru / Hyderabad to do the best work of your career and make a profound social impact.</p><h2><br><b>What you’ll achieve</b></h2><p>As a senior engineer in the client engineering Incident Response team, you will be accountable to manage the incidents and troubleshoot highly complex technical problems around M365 & O365 platforms, Identity and Access Management, Application Deployment and Delivery to our global customer base.</p><p></p><p><b>You will:</b></p><ul><li>Troubleshoot complex, intricate technical problems to ensure optimal service levels, work on multiple incidents and projects simultaneously</li><li>Act as a point of escalation in complex, critical instances and may delegate tasks to peers as required, create content for technical solutions which contributes to internal knowledge bases and departmental documentation.</li><li>Communicate with cross-functional and inter-department teams including executives and managerial audiences, support vendor escalations through direct vendor contact.</li><li>Respond to incidents using a variety of communications platforms, collaborate with Team members to enhance the customer experience.</li><li>Consider potential security impacts to the customer and Dell when delivering services, deliver great customer experiences at every opportunity.</li></ul><p></p><h2><b>Take the first step towards your dream career</b></h2><h2>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:</h2><h2></h2><h2><b>Essential Requirements </b></h2><ul><li>Undergraduate degree with 4-6 years of related professional experience, or equivalent experience, experience using Service Now to manage incidents, problems, and requests</li><li>Basic experience for large complex organizations including:<ul><li>Intune & SCCM (Applications, Patches, OS)</li><li>Applications, Printer installations and Troubleshooting</li><li>Active Directory (Users, Groups, Objects, DNS, UPN etc.)</li><li>Identity and Access Management</li><li>Office 365 Applications (Outlook, Teams)</li><li>Azure Infrastructure</li></ul></li><li>Experience with advanced trouble shooting, ability to document processes and lifecycle management of knowledge base documents.</li><li>Ability to set task priority and dynamically adjust as the customer requires</li><li>Willingness to participate in a customer support 24/7 and On-Call rotation.</li></ul><p></p><p><b>Desirable Requirements </b></p><ul><li>Microsoft Platform Certifications (MCSE)</li></ul><p></p><p><b><span>Who we are</span></b></p><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br><br>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.<br><br><b><span>Application closing date: 30 July 2025.</span></b><br><br>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy <a href="https://jobs.dell.com/equal-employment-opportunity-policy-statement" target="_blank" rel="noopener noreferrer"><span>here</span></a>.</p><p>#NJP</p>