Store Manager - Lulu Mall - Kochi

Other Jobs To Apply

No other job posts for this day.

Job Description
Job Title : Store Manager
Department : Retail Stores
Reports To : Cluster Manager
Role Summary : The Store Manager ensures business success by leading store
operations, driving sales performance, and delivering exceptional
customer experiences through operational expertise, customer-
centric strategies and team leadership.
Key
Responsibilitie
s
: Customer Focus

  • Provide exceptional customer service by going the extra mile
to ensure customer loyalty.
  • Exhibit emotional intelligence to build trust and rapport with
customers.
  • Handle customer queries, concerns, and feedback with
professionalism and empathy.
  • Ensure all employees adhere to the company's policies and
guidelines, fostering a customer-centric culture.
Sales Mastery
  • Drive sales to meet or exceed store sales targets, including
achieving category-wise targets.
  • Leverage data insights to optimize inventory and identify
growth opportunities.
  • Collaborate with the Visual Merchandising (VM) team to
ensure implementation of in-store displays.
Leadership Excellence
  • Lead and motivate the store team to achieve high performance
through coaching, recognition, and accountability.
  • Manage team dynamics, resolve conflicts, and foster a
collaborative work environment.
  • Focus on team development by conducting on-the-job training
(OJT) and providing constructive feedback.
  • Manage employee schedules, conduct performance reviews,
and address hiring and training needs to ensure optimal
staffing.
Change Management
  • Adapt to new business strategies and implement changes
effectively within the store environment.
  • Encourage flexibility among team members to embrace new
processes and technologies.
Decision-Making
  • Utilize data insights to make informed decisions that enhance
operational efficiency and customer satisfaction.
  • Analyse store performance metrics to identify trends, optimize
operations, and implement performance improvements.
  • Allocate resources efficiently to optimize staff productivity and
store performance.
Store Operations Excellence
  • Oversee comprehensive store management, including visual
merchandising, stock management, and shrinkage prevention.
  • Conduct regular audits to ensure the store is functional,
presentable, and compliant with company standards.
  • Maintain outstanding store condition.
  • Handle administrative tasks such as managing store
expenses, maintaining monthly reports, and updating
operational checklists.
Candidate
Requirement
:
  • Bachelor's Degree
Total 5+ years of retail experience in the fashion industry, min
2 years of experience as a store manager or assistant store
manager handled a team of 5+ people.
  • Expert in Microsoft office.
  • Demonstrated success in achieving sales targets and
exceeding customer expectations.
  • Exceptional customer service orientation with a strong focus
on customer satisfaction.
  • Ability to effectively manage multiple priorities and ensure
smooth and efficient store operations.
  • Strong team leadership skills to lead and inspire a team.
  • Excellent communication and interpersonal skills for effective
team interaction and conflict resolution.
  • Strong analytical and problem-solving skills to analyze data,
identify trends, and make informed decisions.
  • Proficiency in store operations, including visual merchandising,
stock management.
  • Understanding of inventory management and loss prevention.
check(event) ; career-website-detail-template-2 => apply(record.id,meta)' mousedown='lyte-button => check(event)' final-style='background-color:#6875E2;border-color:#6875E2;color:white;' final-class='lyte-button lyteBackgroundColorBtn lyteSuccess' lyte-rendered=''>
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...