Work from Home International Live Chat Support at Myntra
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Job Summary:
Myntra is seeking enthusiastic and customer-oriented individuals to join our international live chat support team. As a Work from Home International Live Chat Support representative, you will be the primary point of contact for Myntra customers across the globe, ensuring that they receive an exceptional customer service experience. Your ability to communicate effectively, resolve issues promptly, and deliver a high-quality service will directly contribute to enhancing customer satisfaction and loyalty. This is a work-from-home role offering flexibility and the opportunity to work in a dynamic and fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service through live chat for Myntra customers in international markets.
- Address customer inquiries regarding products, order status, shipping, and other general inquiries promptly and professionally.
- Troubleshoot customer issues with orders, returns, and other related concerns, offering effective solutions.
- Maintain accurate customer records and document interactions for future reference.
- Collaborate with other departments to resolve complex customer issues and escalate them when necessary.
- Assist in processing returns, exchanges, and refunds according to company policies.
- Ensure all customer queries are resolved in a timely manner, maintaining high standards of communication.
- Stay updated on Myntras product catalog, promotions, and policies to offer informed responses to customers.
Required Skills and Qualifications:
- High school diploma or equivalent (Bachelors degree is a plus).
- Excellent written communication skills with an ability to clearly articulate solutions.
- Strong problem-solving skills and the ability to manage multiple queries at once.
- Proficient in using live chat platforms and customer service tools.
- Ability to work independently and manage time effectively in a remote setting.
- Detail-oriented with excellent organizational skills.
- Strong customer service mindset with a passion for helping others.
Experience:
- Prior experience in customer service or chat support (preferred but not required).
- Experience working in e-commerce or retail industries is a plus.
- Previous work-from-home experience is an advantage, though not mandatory.
Working Hours:
- Flexible working hours available (with a minimum of 40 hours per week).
- Shifts available across different time zones to accommodate international customers.
- Ability to work evenings, weekends, and holidays as required based on customer demand.
Knowledge, Skills, and Abilities:
- Knowledge of live chat software and customer service tools.
- Strong multitasking abilities and adaptability in a remote work environment.
- Positive, proactive, and solution-driven attitude toward customer issues.
- Ability to work under pressure and meet performance targets while maintaining quality.
- A strong team player who can collaborate with others in a virtual setting.
Benefits:
- Competitive salary with performance-based incentives.
- Flexible work-from-home opportunity with no commute required.
- Comprehensive health and wellness benefits.
- Access to Myntras employee discounts on products.
- Opportunities for professional growth and career advancement within the company.
- A supportive work environment where employee well-being is prioritized.
Why Join Myntra:
- Be part of an internationally renowned e-commerce brand that prioritizes customer satisfaction and innovation.
- Enjoy the flexibility of remote work while being part of a dynamic and diverse team.
- Access to learning and development resources to enhance your professional skills.
- Work in an inclusive, positive, and growth-oriented company culture.
- Myntras customer-centric approach provides an exciting environment to grow your career.
How to Apply:
If you are passionate about delivering outstanding customer service and want to be part of a leading e-commerce company, we would love to hear from you. Please submit your updated resume along with a cover letter outlining your experience and why you are a great fit for the role. Applications can be submitted directly through Myntras career portal or via email.
