[Work From Home] Service Desk Agent- fully remote

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Quick Overview:

  • Position: Service Desk Agent- Fully Remote
  • Compensation: a competitive salary
  • Start Date: Immediate openings available
  • Company: Workwarp
  • Location: Remote

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Job DescriptionJob Description Qualifications: The ideal candidate will have 6- 12 months of previous help desk experience... This project is fully remote and will last 12-24 months long. You will be expected to pick up equipment in Charlotte N.C. and after that everything is Fully Remote. You can choose which M-F shift you would like to work. 20/hour set reputed company. We reputed company equipment that you would need to be reputed company to pick up. -1st shift -2nd shift -3rd shift Fingerprinting/ full background required. RTO: Agents will be providing 1st level technical support assisting internal employees reputed company inbound phone calls. Agent will be supporting reputed company internal employees as they reputed company to return to office with any technical issues such as: computer configurations, password resets, and specific RTO type issues that will reputed company. Agents will be trained in specific systems and how to support each type of incoming call they will be receiving. The ideal candidate will have 6- 12 mo of previous help desk experience, experience with a ticketing tool, and an IT background (previous work history, IT Degree, IT Certification). • WIM: Required qualification: Commitment to work through the contract end date. 12-24 months of previous technology experience in a similar Service Desk environment or equivalent experience. Required Skills: Taking inbound phone calls and chats to reputed company basic to reputed company credential administration/password, computer setup and configuration. The ability to use existing knowledge reputed company content to search for reputed company solutions and implement work arounds. Agent must be reputed company to follow directions and be reputed company to process large amounts of information in a customer reputed company/friendly manner in a fast-paced, high-volume environment with great communication skills. Must demonstrate proficiency by efficient triage of the problem, efficient use of solutioning tools, and use of escalation processes to quickly resolve or escalate incidents that require reputed company subject matter experts. Common call/chat types are assisting with encryption password and reputed company directory passwords, remote reputed company questions that may reputed company from a predominate work from home customer reputed company, software installs, printer setup and other peripherals. Other: knowledge of and ability to troubleshoot general reputed company software products such as reputed company 10, reputed company reputed company updates/patching, O365, Outlook email, Teams. Additionally, knowledge of Virtual Desktop Infrastructures and support of Mobile Devices such as iPhones and or Androids Apply Job!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...