Front Desk Agent - Part Time Overnight Position Type: Part time Compensation: $17.00 - $21.00 per hour Location: Reside Navy Yard - 818 Potomac Avenue SE, Washington DC 20003 Schedule: Overnight Shift. May include holidays and alternate workdays or hours as needed.
Workdays will vary with three typical shifts: Day Shift (typically from 7:00am - 3:30pm) Afternoon/Evening Shift (typically from 3:00pm - 11:30pm) Overnight Shift (typically 11:00pm - 7:30am) Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.
The Front Desk
Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem-solving skills, as well as flexibility to work various shifts, including overnights.
Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data. Review and compile management reports, guest billings, and ledger transactions in a timely manner. Respond promptly to guest inquiries regarding services, facilities, and local attractions.
Maintain proper operation of front desk systems and ensure adherence to property standards. Follow all cash handling, credit, and audit procedures in accordance with company policies. Maintain a clean and organized work area and ensure front desk and lobby standards are met.
Attend all required meetings and training sessions, maintaining compliance with Reside standards. Support porterage and guest service functions when needed to exceed customer expectations. Perform other duties as assigned by management.
The role may include acts of porterage for customer arrivals, requests, or service resolutions. May also provide cross-training for staff.
Travel
This position could require minimal travel, up to 5% of the time. High School diploma or equivalent required, college coursework in hospitality or a related field preferred, or equivalent experience. One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus). Computer proficiency required;
experience with front office or property management systems preferred. Customer service experience strongly preferred. Strong attention to detail and accuracy in handling financial transactions. Proficiency in basic arithmetic and comfort with financial data.
This role operates in a professional hotel setting, primarily at the front desk or in the lobby area. The position requires interaction with guests, management, and other staff, with varying noise levels and pace depending on occupancy. Overnight agents work in a quieter environment with increased focus on financial reconciliation and reporting.
Flexible and long hours may be required, including weekends, holidays, and overnight shifts. Must be able to stand or sit for extended periods and perform repetitive tasks using computers and office equipment.
Competitive Pay
Commuter benefit Medical, Dental, and Vision Insurance 401k and Employer Match Paid Holidays and Vacation Time Quarterly and Annual Success Share Bonus Wyndham discount Volunteer Program Tuition Reimbursement Program Learning & Development Opportunities Employee Referral Program Employee Assistance Program Reside and its affiliate brands are committed to respect and inclusion in our workplace. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us. In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States.
Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce. These checks include verifying employment history, checking references, and reviewing criminal records.
