Associate Tech Support Analyst - Request Services & Change Mgmt.

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Description

Join Publix Technology - Where Innovation Meets Impact

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.

Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level—from internships to technical leadership.

Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs—build the future of technology for Publix.

Join Publix Technology as an Associate Technical Support Analyst on the Request Services and Change Management team. This team is responsible for working with various business areas across Publix to analyze their requests for modifications to computing hardware, software, and/or access to various systems (LAN, Host, Unix, SAP, etc.).

Responsibilities:
  • Facilitate change review meetings, including scheduling, documentation, and follow-up.
  • Manage and maintain process documentation for request and change management.
  • Oversee change records from initiation to completion.
  • Resolve record-related issues, identifying root causes and implementing solutions.
  • Support process improvement initiatives for request and change management.
  • Ensure compliance with Publix Information Security Policy.
  • Review and validate peer work for accuracy and adherence to standards.

Facility

Lak Data Center B017

State

Florida

Frequency of Pay

Weekly

Travel Frequency

0%

Minimum Base Pay

20.05

Additional Information

Please be sure to monitor your email including your spam folder, daily for communications you may receive during the recruiting and selection process for this position. Please do not use your Publix email address when applying.

Once your application has been successfully submitted you will receive a confirmation email.
 

Address

3045 New Tampa Hwy

City

Lakeland

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Maximum Base Pay

27.65

Required Qualifications

  • High School diploma or equivalent experience
  • 2+ years of IT experience
  • 2+ years of experience performing analytical type duties
  • Minimum 30-40 wpm typing skills
  • Experience with Microsoft Word and Excel

Preferred Qualifications

  • Associate degree in an IT related field
  • 3+ years of IT experience
  • 3+ years of experience performing analytical type duties
  • Familiar with request process or ticketing system
  • Knowledge of Compliance and Audit change and access management requirements
  • Experience with Publix tools such as Request Center, CMDB, Tivoli Identity Manager, Quest Active Roles Server, RACF, and ServiceNow!
  • Understanding of security best practices

Potential Annual Base Pay

41,704 - 57,512

Zip Code

33815-3468

Benefits Information

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits - Jobs (publix.com)
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