Flexible Lead Customer Service Agent(Haysville)

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Haysville Role Highlights

Primary Details

  • Experience: Mid-Level.
  • Company: Delta Air Lines
  • Worksite: Haysville, KS
  • Flexible Role in Haysville: Lead Customer Service Agent
  • This Haysville-based role is an excellent opportunity for professionals skilled in relevant skills.
  • Our Delta Air Lines team in Haysville, KS is growing.
  • Benefit from working in Haysville, a key hub for the Aviation Management industry.

Compensation & Benefits

  • Salary: $24-$32/Hour (approx. $58.2k/Year)
  • Benefits: Benefits may be available based on employment type.
  • Join our Haysville team for this flexible role.

Position Scope

  • Apply your your professional skills skills at our Haysville location.

Lead the Team That Moves the World

Aviation Leadership at Delta Air Lines

Great customer service doesn't happen by accident; it requires visionary leadership on the floor. Delta Air Lines is seeking a dominant, experienced Lead Customer Service Agent to oversee our terminal operations. This is a critical supervisory role within our network of aviation jobs, perfect for professionals who want to transition from frontline service into management. If you have a proven track record of inspiring teams and resolving high-level operational challenges, elevate your career with the airline industry leader.

Job Summary

As the Lead Customer Service Agent, you will direct the daily activities of a team of gate and ticketing agents across a designated concourse. You are the operational point-person for your zone, responsible for ensuring that Delta's rigorous safety, compliance, and hospitality standards are flawlessly executed. You will spend your shift on the floor—not in a back office—actively coaching your team, coordinating directly with flight dispatchers, and stepping in to personally handle severe customer escalations. This is an entirely on-site, high-visibility airport job.

Leadership Responsibilities

  • Team Command & Deployment: Dynamically assign agents to gates and counters based on real-time flight schedules, managing break times and ensuring optimal coverage during massive departure banks.
  • Escalation Management: Serve as the highest level of on-site authority for passenger disputes, compensation requests, and complex rebooking scenarios during mass cancellations or weather events.
  • Operational Oversight: Monitor gate turnaround times closely. Coordinate with ramp leads, catering, and flight crews to prevent delays and protect the airline's on-time performance metrics.
  • Safety & Security Compliance: Ensure all agents strictly adhere to Federal Aviation Administration (FAA) and international border control regulations regarding passenger verification and boarding protocols.
  • Mentorship & Development: Conduct on-the-job training, provide real-time performance feedback, and foster a culture of inclusive, compassionate service among your team members.

Exceptional Leadership Benefits

Leadership at Delta comes with a commanding Total Rewards package:

  • Lead Override Compensation: Earn premium hourly overrides in recognition of your supervisory duties.
  • Global Standby Travel: Fly the world with elite employee flight privileges.
  • Profit Sharing & Health: Enjoy Delta’s famous profit-sharing checks, top-tier medical benefits, and aggressive 401(k) matching.

Requirements

  • Minimum of 2 to 3 years of frontline experience in airline customer service (gate/ticketing) is required.
  • Demonstrated ability to lead, coach, and organize a team in a highly stressful, time-sensitive environment.
  • Deep, technical understanding of airline reservation and departure control systems.
  • Willingness to work flexible, on-site shifts including early mornings, nights, and weekends.
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