Lead Salesforce Engineer (Service Cloud)

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Hiring near our Irving, TX, Orlando, FL and Stamford, CT Centers of Excellence with a flexible environment.

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role:

This is a unique opportunity for a systematic, creative, and experienced individual to make a big impact on Gartner's client experience as part of the Gartner Business and Technology Insights team. You will play a key role for a newly chartered program working to modernize Gartner's CRM technology .

What you will do:

  • Designing, implementing, unit, integration testing and supporting Salesforce applications and services

  • Contribute to the review and analysis of business requirements

  • Collaborate on architecture and technical design discussions

  • Perform and participate in code reviews, peer inspections and technical design/specifications

  • Documenting and review detailed design

What you will need:

  • Bachelor's degree or foreign equivalent degree in Computer Science or a related field required.

  • 8+ years' experience in software development experience with Salesforce Force.com platform/Sales Cloud/Service Cloud implementations

  • A minimum of 8 years of experience in UI development using Aura, Lightning Web Components, and Visualforce and leading a team of software engineers.

  • Experience in developing applications on the Salesforce platform using Apex, controllers, triggers, Flows, etc.

  • Experience in integrating Salesforce with external systems/applications using REST/SOAP APIs, SOSL and SOQL, Batch & Asynchronous processes, Platform Events, Change data capture etc.

  • Strong Team Player, Critical Thinker, Analytical, and excellent problem-solving skills, verbal & communication skills are required

  • Ability to anticipate and produce design applications that work with governor limits and scale appropriately. Excellent software development and object-oriented design fundamentals

Nice to Have:

  • Certified Salesforce Platform Developer I

  • Certified Salesforce Platform Developer II

  • Certified Salesforce Administrator

  • Experience working with Jira, Git/SVN, Jenkins, bitbucket etc.

  • Scrum software development methodology experience is required

  • Thorough understanding of the Salesforce ALM (Application Lifecycle Management) including Salesforce deployment effectively using VS Code and Metadata API

  • Experience in participating in architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

What you will get:

  • Competitive Compensation Package

  • Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

  • 20+ PTO days plus holidays and floating holidays in your first year

  • Extensive Medical, Dental and Vision plans

  • Hybrid environment with flexibility, remote work

  • Parental leave

  • Gartner Gives Charity Match

  • Employee Assistance Program (EAP)

  • Employee Stock Purchase Plan

  • Health and wellness related allowance programs

  • 401K with corporate match, immediate vesting

  • Collaborative, team-oriented culture that embraces diversity

  • Professional development and unlimited growth opportunities

#LI-RG2

#LI-Hybrid

#LI-Technology

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 116,000 USD - 163,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.


The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to.

Job Requisition ID:99514

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link:


For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Hiring near our Irving, TX, Orlando, FL and Stamford, CT Centers of Excellence with a flexible environment.

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role:

This is a unique opportunity for a systematic, creative, and experienced individual to make a big impact on Gartner's client experience as part of the Gartner Business and Technology Insights team. You will play a key role for a newly chartered program working to modernize Gartner's CRM technology .

What you will do:

  • Designing, implementing, unit, integration testing and supporting Salesforce applications and services

  • Contribute to the review and analysis of business requirements

  • Collaborate on architecture and technical design discussions

  • Perform and participate in code reviews, peer inspections and technical design/specifications

  • Documenting and review detailed design

What you will need:

  • Bachelor's degree or foreign equivalent degree in Computer Science or a related field required.

  • 8+ years' experience in software development experience with Salesforce Force.com platform/Sales Cloud/Service Cloud implementations

  • A minimum of 8 years of experience in UI development using Aura, Lightning Web Components, and Visualforce and leading a team of software engineers.

  • Experience in developing applications on the Salesforce platform using Apex, controllers, triggers, Flows, etc.

  • Experience in integrating Salesforce with external systems/applications using REST/SOAP APIs, SOSL and SOQL, Batch & Asynchronous processes, Platform Events, Change data capture etc.

  • Strong Team Player, Critical Thinker, Analytical, and excellent problem-solving skills, verbal & communication skills are required

  • Ability to anticipate and produce design applications that work with governor limits and scale appropriately. Excellent software development and object-oriented design fundamentals

Nice to Have:

  • Certified Salesforce Platform Developer I

  • Certified Salesforce Platform Developer II

  • Certified Salesforce Administrator

  • Experience working with Jira, Git/SVN, Jenkins, bitbucket etc.

  • Scrum software development methodology experience is required

  • Thorough understanding of the Salesforce ALM (Application Lifecycle Management) including Salesforce deployment effectively using VS Code and Metadata API

  • Experience in participating in architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

What you will get:

  • Competitive Compensation Package

  • Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

  • 20+ PTO days plus holidays and floating holidays in your first year

  • Extensive Medical, Dental and Vision plans

  • Hybrid environment with flexibility, remote work

  • Parental leave

  • Gartner Gives Charity Match

  • Employee Assistance Program (EAP)

  • Employee Stock Purchase Plan

  • Health and wellness related allowance programs

  • 401K with corporate match, immediate vesting

  • Collaborative, team-oriented culture that embraces diversity

  • Professional development and unlimited growth opportunities

#LI-RG2

#LI-Hybrid

#LI-Technology

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 116,000 USD - 163,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.


The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to.

Job Requisition ID:99514

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link:


For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...