<p> WHO ARE YOU?<br /> You are the go-to resource for your expert knowledge of specific systems. Your uniquely high attention to detail allows you to identify system behavior and patterns that many others overlook. You engineer clever solutions and processes to overcome technical limitations within systems. You obsess over standardization and uniformity across an enterprise system while supporting the inevitable exceptions to the ideal standard. You create documentation that needs little introduction because it's intuitive and straightforward to a broad audience. While you're proficient at working independently, you habitually communicate updates to your team about your work product and project statuses without needing to be prompted. You are comfortable with public speaking and leading cross-training presentations about your systems of expertise. Ideally, you've worked before with fast-paced tech change management in the enterprise entertainment, sports, or hospitality industries.<br /> THE ROLE<br /> The immediate scope of this role requires point-of-sale expertise, supporting system consolidation to 1-2 enterprise solutions across our Live Nation Venues. The contractor must seamlessly transition into the role to assist in database buildout and designing complementary solutions to enable large-scale systems administration. Knowledge of the Live Nation business will gradually develop with time, but sophisticated product expertise is required of the contractor from day one.<br /> The contractor will work closely with a handful of experienced LN systems administrators and analysts who support current systems. The contractor will author documentation for change management, test system capabilities, design tools and processes that streamline enterprise POS administration, perform routine data cleanup and high-volume input, and cross-train internal colleagues and end-user operators. The contractor's unique expertise should support the development of custom tools outside of the larger team's routine responsibilities.<br /> While this is not a direct end user support role, the team may occasionally require that the contractor is available for consultation after conventional business hours due to most concerts occurring in evening and weekend hours. Travel within the US is possible, although not the immediate focus of this remote-based contractor role. While point-of-sale systems remain the focus of the role, demonstrating cross-functional proficiency may translate to Live Nation IT's broader portfolio of supported systems.<br /> WHAT THIS ROLE WILL DO<br /> • Input new application data: menu items, employee credentials, reporting objects, etc.<br /> • Cleanse historical datapoints to align with new system structures and standards<br /> • Maintain established SKU-based data structures for enterprise-level reports<br /> • Gather requirements and manage timelines to integrate applications for venues<br /> • Document system policies, procedures, and architecture for cross-functional training<br /> • Diagnose root cause and exposure to the enterprise as new system issues arise<br /> • Establish processes to administer complex systems with improved accuracy and efficiency<br /> • Provide cross-functional subject matter expertise and support for new venue IT initiatives<br /> • Track development requests to close gaps in business requirements and system features<br /> WHAT THIS PERSON WILL BRING<br /> • Elite expertise of point-of-sale and payments systems (Square, Simphony, Shift4, etc.)<br /> • Outstanding attention to detail for identifying patterns and curating obscure system data<br /> • Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables<br /> • Diligence in troubleshooting complex problems with little information to reach resolution<br /> • Familiarity with multi-location enterprises and unifying different data sources<br /> • Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business<br /> • Exceptional professionalism through written and verbal communications<br /> • Positive, team-first attitude and consistent interest for the subject matter<br /> • Willingness to travel up to 30%, possibly skewed seasonally<br /> • A technology/analytics credential from an accredited university will help, but is not required<br /> Physical Requirements/Work Environment<br /> Sits for extended periods of time at a computer station or work desk; uses hands and fingers to operate computers and office equipment; lifts up to 20 pounds; crouch/kneel/bend/reach and stand/walk regularly for several hours at a time when installing or supporting technology at venues; exposed to typical office environment conditions and noise levels while working from central office; exposed to large crowds, high volumes of noise, and sometimes outdoor conditions during onsite venue support; travel may require flying, driving, or using mass transit.<br /> BENEFITS & PERKS<br /> Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:<br /> • HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)<br /> • YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days<br /> • WEALTH: 401(k) program with company match, stock reimbursement program<br /> • FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support<br /> • CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment<br /> • OTHERS: Volunteer time off, crowdfunding match<br /> EQUAL EMPLOYMENT OPPORTUNITY<br /> We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.<br /> Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.<br /> We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.<br /> We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including<br /> <br /> [more...]<br /> <p id='jobcode'>Jobcode: Reference SBJ-wp7v22-172-68-71-140-42 in your application.</p> </p>